Comments on: Vonage is a Rip-Off http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/ Weapons and Intelligence in the War Against "Them" Fri, 22 Dec 2006 11:38:23 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: ali http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-1519 ali Thu, 02 Nov 2006 22:41:24 +0000 http://www.blackbagops.net/?p=63#comment-1519 As many of us were seduced by the lure of cheaper prices, so was I. The problem was that with the cheaper prices, so came the cheaper service. I own a small business and rely heavily on my phone and fax service to be up to par. Boy was I mistaken. The system is unreliable. To make a call was fine, but half of the time the reciever of the call couldnt hear me. The faxing was just pathetic. I would have to resend my fax five or six times in order for the reciever to get it. The service depatment is a joke. I am not a person who is closed minded by any means but when I have a problem with a system I just feel a little more reasured by talking with someone who is in the same country. Of all the times I have had to call I have talked to one who spoke english, although in Canada, and another in New Jersey. I am switching back to the regular land line as of next week and am looking forward to sound service. Just a note to people looking for a cheaper service, alot of the phone companies now in order to compete have lowered there prices. Just remember from my mistake "you pay for what you get". You want ultra cheap, your gonna get ultra cheap service. As many of us were seduced by the lure of cheaper prices, so was I. The problem was that with the cheaper prices, so came the cheaper service. I own a small business and rely heavily on my phone and fax service to be up to par. Boy was I mistaken. The system is unreliable. To make a call was fine, but half of the time the reciever of the call couldnt hear me. The faxing was just pathetic. I would have to resend my fax five or six times in order for the reciever to get it. The service depatment is a joke. I am not a person who is closed minded by any means but when I have a problem with a system I just feel a little more reasured by talking with someone who is in the same country. Of all the times I have had to call I have talked to one who spoke english, although in Canada, and another in New Jersey. I am switching back to the regular land line as of next week and am looking forward to sound service. Just a note to people looking for a cheaper service, alot of the phone companies now in order to compete have lowered there prices. Just remember from my mistake “you pay for what you get”. You want ultra cheap, your gonna get ultra cheap service.

]]> By: Pete http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-234 Pete Tue, 05 Sep 2006 16:47:30 +0000 http://www.blackbagops.net/?p=63#comment-234 Thanks for the heads up. The general rating on Vonage tells a story but the preponderance of anonymous bothers me. Reviews like yours make me feel better. I canceled my telco service, "BRI for over $90.00 a mo" today. I got the BRI in 1887 and it worked perfectly for over four years with only seven trouble tickets. Yes I have records that far back. Then it went down hill every year since. This year it's been down about 60% of the time with them all blaming my equipment. As I use these "router hubs" in business I have many of them. I have not had but one failure in about seven years. I at this point have seven of them at my location and they still say it is my equipment. Today I called them to cancel my service and went looking at Vonage. Thanks for the heads up! I'll look else where. Within several days, a week at most I will have a T-1 here via microwave. Yes I do industrial Microwave work. No the T-1 will not be from SWBC which has gone down hill, "WAY DOWN HILL!" We are attempting to emulate third world as fast as possible. I thought Sprint had the worst Customer Service in the US but I think they and Sprint have joined up with a contract company as they are about equal. USELESS! I don't care about the number, I do care about talking to someone in India. I will never buy from a technical company that uses India or outsources to another country purposely. Example Dell Computer's. Thanks for an honest review amongst the anonymous cop outs. Pete G. Pearland, TX Thanks for the heads up.
The general rating on Vonage tells a story but the preponderance of anonymous bothers me.
Reviews like yours make me feel better.
I canceled my telco service, “BRI for over $90.00 a mo” today.
I got the BRI in 1887 and it worked perfectly for over four years with only seven trouble tickets. Yes I have records that far back.
Then it went down hill every year since.
This year it’s been down about 60% of the time with them all blaming my equipment.
As I use these “router hubs” in business I have many of them. I have not had but one failure in about seven years.
I at this point have seven of them at my location and they still say it is my equipment.
Today I called them to cancel my service and went looking at Vonage.
Thanks for the heads up!
I’ll look else where.
Within several days, a week at most I will have a T-1 here via microwave.
Yes I do industrial Microwave work.
No the T-1 will not be from SWBC which has gone down hill, “WAY DOWN HILL!” We are attempting to emulate third world as fast as possible.
I thought Sprint had the worst Customer Service in the US but I think they and Sprint have joined up with a contract company as they are about equal.
USELESS!

I don’t care about the number, I do care about talking to someone in India.
I will never buy from a technical company that uses India or outsources to another country purposely.
Example Dell Computer’s.

Thanks for an honest review amongst the anonymous cop outs.

Pete G.
Pearland, TX

]]> By: todd http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-152 todd Fri, 11 Aug 2006 04:55:52 +0000 http://www.blackbagops.net/?p=63#comment-152 Lie? When the router failed I called Vonage, got a person (not easy), said the router isn't working anymore, I don't want to be dependent on electric co for my phone, I want to cancel my number transfer. Vonage person said: don't disconnect right now or you'll lose your number. They also didn't quite know how to send the number back to Qwest - took many phone calls to both companies to work this out. But I'm explaining this to a troll that can't understand that many details and unfruitful phone calls were omitted in the interest of bandwidth. Go back under your bridge Lie? When the router failed I called Vonage, got a person (not easy), said the router isn’t working anymore, I don’t want to be dependent on electric co for my phone, I want to cancel my number transfer. Vonage person said: don’t disconnect right now or you’ll lose your number. They also didn’t quite know how to send the number back to Qwest – took many phone calls to both companies to work this out.

But I’m explaining this to a troll that can’t understand that many details and unfruitful phone calls were omitted in the interest of bandwidth.

Go back under your bridge

]]> By: Franklin http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-151 Franklin Thu, 10 Aug 2006 23:45:40 +0000 http://www.blackbagops.net/?p=63#comment-151 Really? According to your own post here... http://www.dslreports.com/forum/remark,16670576 you state "3) Because it takes 40+ days to move a number in and then back, their "RISK FREE TRIAL" is insincere - the only reason I delayed completing the disconnect order was to allow time for QWEST to recapture the number." You delayed, you lose. You also lie. Really? According to your own post here…

http://www.dslreports.com/forum/remark,16670576

you state “3) Because it takes 40+ days to move a number in and then back, their “RISK FREE TRIAL” is insincere – the only reason I delayed completing the disconnect order was to allow time for QWEST to recapture the number.”

You delayed, you lose. You also lie.

]]> By: todd http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-150 todd Thu, 10 Aug 2006 22:29:40 +0000 http://www.blackbagops.net/?p=63#comment-150 Thank you for visiting Franklin the Vonage Shill. Please be aware that I expressed my desire to cancel service well within the trial period, however the mechanics of actually completing the disconnect actually take longer than the 'trial' period itself. Perhaps Franklin is the alter ego of the customer service rep who felt compelled to add "Have a nice day" as a parting shot to our increasingly uncordial exchange. Certainly, Vonage's customer service reps clearly view their customers as clowns. The victims, however, are not laughing. Thank you for visiting Franklin the Vonage Shill.

Please be aware that I expressed my desire to cancel service well within the trial period, however the mechanics of actually completing the disconnect actually take longer than the ‘trial’ period itself.

Perhaps Franklin is the alter ego of the customer service rep who felt compelled to add “Have a nice day” as a parting shot to our increasingly uncordial exchange.

Certainly, Vonage’s customer service reps clearly view their customers as clowns. The victims, however, are not laughing.

]]> By: Franklin http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-149 Franklin Thu, 10 Aug 2006 18:34:39 +0000 http://www.blackbagops.net/?p=63#comment-149 Chargeback? Hardly, you went beyond the trial period and agreed to the TOS. Yur loss, clown. Chargeback? Hardly, you went beyond the trial period and agreed to the TOS. Yur loss, clown.

]]> By: squish http://www.blackbagops.net/2006/08/08/vonage-is-a-rip-off/comment-page-1/#comment-148 squish Thu, 10 Aug 2006 05:11:03 +0000 http://www.blackbagops.net/?p=63#comment-148 wow, that really sucks. I think I'll stick with my cell phone. wow, that really sucks. I think I’ll stick with my cell phone.

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